Perrys Aylesbury MG

I would not recommend Perrys Aylesbury MG because the car was not prepared to a very good standard before handover. When I looked at the vehicle and decided to buy it I asked if it would be cleaned professionally, particularly as it has some sticky residue on the paintwork. I was told it would be.
When I picked it up and the sticky stuff was still on the vehicle I asked the salesman why the car had not been cleaned properly and he said it was because I hadn’t taken some cover out and it only gets a quick wash. It was shocking. I know it was not a brand new car but would expect it to be cleaned properly.
The salesman couldn’t wait to get rid of me as he was busy with other customers.
Overall I was very disappointed with my experience from start to finish at Perrys Aylesbury.
I think they may need more staff.

Reviewed on JudgeService

I'd recommend Perrys Aylesbury MG to anyone because the MG sales team are throughly professional and made the whole process seamless, our sales contact Luke was absolutely brilliant, nothing was too much trouble for him, he covered all required actions with a very professional and helpful manner.

Reviewed on JudgeService

Perrys Aylesbury MG were great because I had no problems and great service by Bradley

Reviewed on JudgeService

My experience at Perrys Aylesbury MG was positive because the attentive salesman with no BS!

Reviewed on JudgeService

Everything went from bad to worse during the purchase of this car. As of 10th May it has now been 11 days since I was forced to pay in full for the car (a Perrys self-imposed deadline) and I have yet to receive the car:
29/04 - I was told it would be "all ready and good to go". Then later in the day the service team didnt prioritise us. We turn up and the car was not cleaned, dents and scratches not addressed as was promised. Not MOT'd. They "only just realised" there's an airbag issue. I say I dont want to pay for the vehicle until its ready. They force me to pay in full due to a self-imposed deadline to provide a free service plan. This should never have happened, Perrys should be able to delay payment and honor the deal when the car has been handed over. As we were viewing the car, the sales person and manager didnt give any sort of apology or remorse as to the poor state of the car and customer service (my partner and I cancelled plans that night to drive 1hr to pick the car up and it wasnt ready at all).
We are told it will instead be fully ready and delivered to us the next day
30/04 - I don't hear from the salesperson Humzah at all, I have to message him. He now says "there is still an airbag issue". He offers a petrol courtesy car, I decline because I do not want to pay for petrol, when I've purchased an EV car.
Its now been an entire week, Humzah did not send any updates to me, I had to WhatsApp him myself and ask for updates. It turns up they never got the spare part delivered all week...we're now getting on to 2 weeks. The MG sales manager has not called to offer any apologies or compensation. I would like to demand compensation for this awful customer service - an extra year of free service plan, or money off the price of the car, or free GuardX/protection.

Reviewed on JudgeService